Crystal Yan is a product, design and growth leader focused on designing product experiences that customers love, and a leadership coach to leaders who want to build great teams and team cultures.
Currently, Crystal is the Product Lead for Passbook by Remitly in Seattle, WA, where she leads teams to launch new businesses and financial services for immigrants and their families. Previously, she served a two year term with the United States Digital Service at the White House in Washington DC, where she led product and UX teams working on improving public services for 700,000+ asylum seekers and healthcare providers serving 57 million patients. Prior to that, she was part of the founding team at FiscalNote, where she helped the company achieve initial product-market fit, grow from 15 to 150+ employees, and launch a new multimillion dollar product portfolio that tripled average contract value (ACV).
She has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Canada, Mexico, Chile, China, India, Ireland, Germany, Norway, Portugal, the UK, Serbia, and Croatia. She teaches at the School of Visual Concepts and is a research consultant with New America’s Public Interest Technology Program.